Front Office Manager
Art Hotel
Job Overview
Location
Victoria Island, Lagos, Nigeria
Salary
NGN 300,000 monthly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Hospitality & Tourism
Experience Level
Mid-level (3-5 years)
Application Deadline
May 10, 2026
About the Company
Job Description
Art Hotel, a leading establishment in Lagos's vibrant hospitality sector, is seeking a highly motivated and experienced Front Office Manager to join our dynamic team. This pivotal role is ideal for a professional eager to lead our front office operations, ensuring exceptional guest experiences and operational excellence.
As Front Office Manager, you will be at the forefront of our guest services, responsible for the smooth and efficient running of all front desk activities. You will lead, mentor, and inspire our front office team to deliver outstanding service, manage guest relations, and uphold the highest standards of hospitality.
We are looking for a candidate with a strong background in hospitality, excellent leadership capabilities, and a keen eye for detail. Your ability to manage complex operations, resolve guest inquiries, and optimize front office procedures will be crucial to your success in this role.
Join us and contribute to a culture of excellence where your expertise will directly enhance our guests' satisfaction and our hotel's reputation. We offer a supportive work environment and opportunities for professional growth within a prestigious hospitality brand.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Oversee all front office operations, including reception, concierge, and guest services.
- Manage and lead the front office team, including training, scheduling, and performance management.
- Ensure exceptional guest satisfaction by addressing inquiries, resolving complaints, and anticipating needs.
- Implement and maintain front office policies and procedures to ensure efficiency and compliance.
- Monitor and manage room inventory, rates, and reservations using hotel management systems (OPERA).
- Collaborate with other departments to ensure seamless guest experiences and operational coordination.
- Prepare reports on front office activities, occupancy rates, and guest feedback.
Qualifications
- Bachelor’s Degree in Hospitality Management or a related field.
- 2-3 years of experience in a similar role within the hospitality industry.
- Strong communication and organizational skills.
- Proven leadership and team management ability.
- Proficiency in Microsoft Office Suite and hotel management systems, particularly OPERA.
Benefits & Perks
- Service Charge
How to Apply
Use the subject line "Role applied for" when submitting your application.
Join Our Communities
The Nigerian hospitality sector is experiencing significant growth, driven by increased tourism and business travel. This role is pivotal in optimizing guest satisfaction and operational efficiency, leveraging key performance indicators (KPIs) and service charge models. You will implement strategic initiatives, manage cross-functional teams, and utilize advanced hotel management systems like OPERA PMS to streamline processes. Your leadership will directly impact revenue generation, enhance brand reputation, and ensure a superior guest experience, contributing substantially to the hotel's market positioning and profitability within a competitive landscape.
Posted Date
April 25, 2026