Application Manager–Microsoft Dynamics CRM & Support

ARM Holding Company Limited

About the Company

Job Description

Required Skills

Key Responsibilities

• Design, develop, and customize Microsoft Dynamics 365 CRM solutions based on business requirements.
• Develop plugins using C# and .NET framework.
• Create and maintain custom workflows, actions, and business logic.
• Write and maintain client-side scripts using JavaScript or TypeScript.
• Build and manage web resources within Dynamics 365.
• Customize entities, fields, forms, views, and relationships in Dataverse.
• Develop and extend model-driven applications and custom pages.
• Implement business process flows and automation.
• Integrate Dynamics 365 CRM with external systems using REST and SOAP APIs.
• Develop and consume Web API and OData services.
• Build and maintain integrations using Azure services such as Logic Apps, Functions, and Service Bus.
• Develop Power Platform solutions including Power Automate flows and Power Apps.
• Implement and manage security roles, business units, and field-level security.
• Perform data migration, data import/export, and data validation activities.
• Optimize system performance and troubleshoot application issues.
• Debug and resolve production issues and provide technical support.
• Manage solution packaging and deployment (managed and unmanaged solutions).

Qualifications

• Strong proficiency in C# and .NET framework for backend development (plugins and custom workflows).
• Solid experience with JavaScript and/or TypeScript for client-side customization and form scripting.
• Working knowledge of XrmToolBox and Power Fx for low-code development within Power Apps.
• Hands-on experience with Dynamics 365 CRM SDK and development tools.
• Strong understanding of Microsoft Dataverse (entities, tables, relationships, metadata).
• Experience developing plugins, custom workflows, and actions.
• Ability to build and customize model-driven apps and Dynamics 365 forms.
• Knowledge of Web API, OData, REST, and SOAP integrations.
• Experience working with JSON for data exchange and integrations.
• Familiarity with FetchXML and XML for querying and reporting.
• Strong proficiency in SQL for querying, reporting, and data analysis.
• Good understanding of database design principles (normalization, indexing, relationships).
• Experience with data modeling and data architecture within CRM/Dataverse environments.
• Ability to perform data migration, transformation, and validation.
• Experience with data management tools and ETL processes.
• Understanding of data governance, data quality, and data integrity practices.
• Experience integrating Dynamics 365 with external systems and third-party services.
• Proficiency in Power Platform (Power Apps, Power Automate, Power BI).
• Experience with Azure services such as Logic Apps, Azure Functions, and Service Bus.
• Understanding of security models including roles, business units, and field-level security.
• Familiarity with solution management (managed and unmanaged solutions).
• Experience with version control tools such as Git.
• Knowledge of CI/CD pipelines and Azure DevOps.
• Strong debugging, troubleshooting, and performance tuning skills.
• Understanding of CRM functional processes such as Sales, Customer Service, and Marketing.
• Ability to translate business requirements into technical solutions.
• Strong analytical and problem-solving skills.
• Good understanding of software development lifecycle (SDLC) and best practices.
• Strong documentation and technical writing skills.
• Ability to work independently and as part of a team.
• Effective communication and stakeholder engagement skills.
• Attention to detail and commitment to quality.
• Ability to manage multiple tasks and meet deadlines.
• Experience with Power BI, Power Apps, or Power Automate.
• Understanding of ITIL practices and application governance.
• 3–7+ years of experience working with Microsoft Dynamics CRM / Dynamics 365.
• Microsoft Dynamics certifications (preferred): PL-200: Power Platform Functional Consultant, PL-400: Power Platform Developer.

How to Apply

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Posted Date

April 23, 2026